Service Overview

Experienced engineers

With a team of specialist engineers covering every area of plastics processing, Krauss-Maffei offers an unbeatable service to all customers. Our engineers are highly experienced and, when growth or promotion requires a new team member, we always recruit from within the plastics industry.

Team members receive in-depth training on Krauss-Maffei machines on joining the company, and spend six months with an experienced colleague before 'going solo'. This thorough grounding is supplemented by regular ongoing training at Krauss-Maffei's global headquarters in Munich and in the UK.

Local support

Our service engineers are strategically located throughout the UK, and are never more than a few hours away from a customer in need. They are supported by experienced engineers at our UK headquarters in Warrington, Cheshire.

Our Warrington facility is located close to the M6 and M62 motorways and a short drive from Manchester International Airport. It houses demonstration facilities, warehouses and our administrative offices, and provides strong support to our nationwide team.

You can find contact details for our service engineers through the contact page.

24/7 response

Equipment breakdown outside of normal working hours is never a problem. Krauss-Maffei UK operates a 24 hour, 7 days a week helpline on 01925 644128 which puts you in touch with a service engineer. They can give you advice and assistance over the phone or, where required, arrange a site visit within 24 hours, in normal working hours. All our service engineers have laptop access to our UK computer network, enabling on-site and remote diagnosis, speeding up repairs and reducing downtime. In addition, they are fully equipped with a range of test equipment tools and a comprehensive selection of spare parts.

Service management system

Krauss-Maffei UK holds a record of every machine delivered since 1986, and operates a computerised service log for each machine. This system ensures rapid and efficient service.

Once we receive a service call, it is given a code and flagged on the system in the unlikely event that action is not taken in the specified time. All activity is recorded until the invoice is despatched, with relevant information available on-screen at all times. Engineers' movements are recorded on the system's diary, and reports are available for managers to inspect and evaluate every aspect of customer support.

Maintenance contracts

Planned maintenance of equipment helps maximise productivity and minimise downtime. Krauss-Maffei UK offers service contracts to meet a wide range of requirements, and can tailor a bespoke package if needed. Maintenance visits are always scheduled to suit the customer and keep downtime to a minimum.

A typical 3000 hours maintenance agreement maintains optimum performance and includes a sophisticated logging system. 100 points are measured and recorded, safety system checks carried out and oil analysed. Check lists are supplied to machine operators, enabling them to carry out routine day to day maintenance.

For service enquiries, contact .